When do the new protection products and pricing take effect?
The changes will take effect from 14th May 2025. From this date, all protection options added to existing and new bookings will follow the updated product suite and pricing structure.
Will our contracted rental rates change?
No, your contracted base rental rates will remain unchanged. However, you may see slight adjustments to the pricing of some protection products to reflect the updated coverage and structure.
What are the key changes to the product offerings?
The key changes to our product offerings include updates to existing peace of mind options and the introduction of new add-ons designed to offer greater flexibility and clarity. Ultimate Protection has been restructured and renamed to ‘$0 Excess’, which now excludes tyre and glass damage. To maintain full coverage, customers can choose to add the new Tyre & Glass Protection option, which covers damage to tyres, windscreens, and other glass components. Premium Protection has been renamed to ‘Reduced Excess’, maintaining a lower excess for standard damage coverage. Both ‘$0 Excess’ and ‘Reduced Excess’ rates have been reviewed and reduced to reflect their revised coverage. In addition, we have introduced two new optional products: Tyre & Glass Protection and Interior Protection. The latter provides cover for accidental damage or contamination to the vehicle’s interior cabin or loading space, offering extra peace of mind for a variety of travel needs.
Updated Product Mapping
| Previous Options | New Options | Description |
| Ultimate Protection | $0 Excess | Provides a $0 damage excess for vehicle damage, excluding tyre and glass. |
| Tyre and Glass Protection | Covers damage to tyres, windscreens, and other glass components. | |
| Premium Protection | Reduced Excess | Offers a reduced excess for vehicle damage, excluding tyre and glass. |
| Interior Protection | Covers accidental damage or contamination to the interior cabin or loading area of the vehicle. |
Are the new products mandatory?
No, the new protection options such as Tyre & Glass Protection and Interior Protection are optional add-ons unless otherwise agreed in your corporate agreement. However, if your account has mandatory protection products already in place, they will continue as per your existing agreement.
If I have a mandatory protection product applied to every rental, will the changes to protection coverage affect my protection level?
No, your protection level will remain the same.
If your account currently includes mandatory Ultimate Protection (now renamed $0 Excess), please note that tyre and glass damage is no longer included under this product. To maintain the same level of coverage, Tyre & Glass Protection will automatically be added as a mandatory product to your account. This ensures no change to the total protection charge rate.
If your account includes mandatory Premium Protection (now renamed Reduced Excess), there will be no change to the coverage level or the total protection charge rate.
Can drivers choose these products at the time of booking or pick-up?
Yes. Drivers can select optional protection products when:
- Booking online via www.sixt.com.au
- Calling our Reservations Team on 1300 SIXT AU (1300 749 828)
- Speaking directly with branch staff during vehicle pick-up
Will these changes apply to existing bookings made before the effective date?
The updated Peace of Mind options, including coverage levels and pricing, will only apply to protection products added or modified on or after 14 May 2025. Existing bookings that already include Peace of Mind options will retain their original coverage and rates. However, for existing bookings without any protection products, if drivers choose to add these options at the time of pick-up (on or after 14 May 2025), the new coverage levels and rates will apply.
What happens to open rentals?
All rentals that were opened before the effective date of the changes will retain their current protection coverage levels and associated rates. The updated product structure and pricing will only apply to peace of mind options added from the go-live date onwards.
Where can I find full details on product coverage and exclusions?
You can review product coverage and exclusions in the attached summary document and the updated Corporate Services Agreement. Additional details, including standard rental terms, can be found at: www.sixt.com.au/terms-conditions
What happens if a driver declines all optional protection products?
If no optional products are selected, the rental will include only the standard Loss Damage Waiver (LDW) coverage. The driver will be liable for the applicable Damage Recovery Fee and Single Vehicle Accident Fee in the event of damage.
Can our account be configured to include or exclude certain protection products?
Yes. If you would like to adjust the default protection setup for your account, please contact your Account Manager directly to discuss custom configurations.
Who can I contact if I have further questions or need help?
Your dedicated Account Manager is available to assist you. You may also reach out to our Customer Service Team via 1300 SIXT AU (1300 749 828) or contact us at business@sixt.com.au
