CHARGE PAYMENTS

HOW CAN I PAY FOR MY RENTAL?

Payment for rental is required upon collection of your vehicle. SIXT’s preferred method is credit card. Credit cards are accepted nationally. Credit Cards must be bank-issued in the name of the authorised renter, and your credit card details are supplied to Linkt for toll payments. Unfortunately, at this time digital wallet payments are not supported by Linkt and presentation of a physical credit card is required.

WILL A DEPOSIT BE REQUIRED UPON COLLECTING MY VEHICLE?

When collecting your vehicle, in addition to paying for your rental, SIXT requires a deposit (as security). Deposits range between $200 and $1000 depending on the vehicle type, pickup location and payment type. This charge will be taken and released upon return of the vehicle in alignment with the terms and conditions of your rental agreement. Please note we do not accept cash deposits. The same rules which apply to your rental payment also apply to your deposit - Credit Cards used must be bank-issued in the name of the authorised renter, and the credit card holder must be present at the time of collection. Check with our friendly counter staff at your renting location for more information.

WHAT IS PRE-AUTHORISATION OF PAYMENT AND DEPOSIT?

When collecting your vehicle, we’ll request your bank place a hold or freeze against the funds needed for both the rental and deposit. The funds don’t leave your account but appear as a pending transaction you’re unable to spend. When your vehicle is returned, we’ll charge the final amount to your card and your bank will release the hold.

The pending release can take up to 7-10 working days and the period is determined by your bank.

WHAT CREDIT CARD CAN I USE AND WHAT ARE THE ASSOCIATED SURCHARGES?

Card payments are accepted by all SIXT locations. Like most other businesses that offer payment by credit and debit card, payments to SIXT are subject to card fees in order to cover our merchant costs. The following credit and debit card fees apply at all SIXT locations and include GST. These can vary between locations, so please ensure you check with your rental location prior to pick-up on the applicable costs for this time. Please note, reservation confirmation documents or quotations do not include the card surcharge, as they are applicable at time of payment.

  • Visa / Mastercard 1.10%

SIXT accepts payment via Visa, Mastercard, American Express and JCB

When paying by credit or debit card, SIXT only accepts cards which are bank issued, and hold the VISA/MASTERCARD/AMEX/DINERS emblem.

CAN I USE A CREDIT CARD UP FRONT AND THEN PAY FOR THE RENTAL WITH CASH LATER?

Unfortunately, no. SIXT locations do not accept payment by cash. Our preferred method of payment is credit card.

WHAT IS AN INFRINGEMENT?

An infringement is incurred when the Australian road rules are not adhered to. An infringement can be issued for speeding, red light camera, driving in a marked bus/transit lane, failing to adhere to warning lights and bells on a railway crossing, failure to adhere to line markings on the road, littering. Infringements can also be issued for parking offences– failure to purchase a parking pass/ticket, exceed time limit, not park in direction of traffic, disobey no stopping sign/clearway, park on nature strip. Upon receipt of a parking infringement, if the ticket is not paid prior to the due date SIXT will be issued with a reminder notice and in turn incur SIXT’s administration fee. If you wish to dispute the parking infringement, please contact SIXT to discuss further.

WILL I HAVE ANYTHING FURTHER TO PAY ON TOP OF MY INFRINGEMENT FINE?

A further $66.00 administration fee will be charged. For further information, please contact infringements@sixt.com.au

WHY DO RATES CHANGE SO OFTEN?

Vehicle rental pricing, is just like airline pricing. If you book in peak periods, you'll be paying higher prices. Pricing can also vary from location to location, as it may vary depending on where & what you want to rent. If you're thinking SIXT, it's best to book in advance. That way you'll get the cheapest rate possible for your rental. Don't forget to check out our specials, you'll find some great offers in there for you.

HOW IS THE COST OF RENTAL CALCULATED?

Our car rental charges are calculated in periods of 24 hours.

IF I'M RUNNING LATE AND DON'T RETURN IN TIME, WILL YOU CHARGE ME ANOTHER 24 HOURS OF RENTAL?

When returning your vehicle, we allow a 29 minute grace period in the event you're running a little behind. Once you are more than 30 minutes late from your set return time, the extra charge of a full daily rate will apply.

ARE THERE ANY ADDITIONAL CHARGES TO THE RENTAL?

Yes - Any additional charges which apply to your rental, such as Young Driver Fee, Premium Location Surcharge, Vehicle Registration Recovery Fee (VRRF), Administration Fees and optional extras are all included in your Quote at the time of booking. Other extras such as Additional Driver Fee or our Pre-paid Fuel service may be selected and added to the rental at the time of vehicle collection. Where Prepaid fuel is not purchased upon commencement, and the vehicle is not filled up prior to return, the refuelling charge will apply at the completion of your rental. Fees also apply when paying by credit card, to cover merchant fees.

WHAT DOES 'PREMIUM LOCATION SURCHARGE' MEAN?

Premium Location Surcharge reflects the additional expense of operating out of Airports and Downtown City locations. The surcharge varies depending on the location of the rental, and may apply to any additional charges incurred at completion of rental. Check with our friendly counter staff at your renting location for more information.

WHAT DOES 'VEHICLE REGISTRATION RECOVERY FEE' MEAN?

This fee covers costs related to vehicle registration and toll registration. The fee is a per day charge and is included in your rental quote.

WHAT CURRENCY CAN I PAY IN?

All charges and refunds amounts will be in AUD ($). SIXT does not accept responsibility for the fluctuating currency conversion if monies outside of AUD are used.

I HAVE RECENTLY HAD A CAR RENTAL AND REQUIRE A TAX INVOICE. HOW CAN I OBTAIN THIS?

You can now obtain your tax invoice on our website via Access tax invoices. You should allow up to 14 days after the rental vehicle has been returned before attempting to retrieve your tax invoice. There are some locations in WA and VIC where tax invoices are not available online. You should contact the location you rented from directly to obtain a tax invoice.