Good Day Kurt
I wanted to recognize you for your exceptional and personal service on the afternoon of February 6th, 2025 at BWI. You were exceptionally knowledgeable, professional, caring and creative in pursing a solution.
Kurt worked with me to fully understand the request/situation.
Using your exceptional knowledge you investigated and proposed possible solutions, until we found one that would allow me to extend my rental, not just sending me back online where the reservation was originally booked.
Kurt's solution required coordination/confirmation with his local manager, which Kurt proactively pursued.
In the past I have been pleased with SixT.
But given the overall experienced from Kurt, you have not only ensured my future rental revenue; you have also secured the most effective and trusted advertising there is; Word Of Mouth.
Much appreciated,
Ricky
P.S.: SixT. The Ritz Carlton of the Retail Rental Industry.