I rented a couple months ago, end of July. It was one of the easiest rental experiences I’ve had. I made my reservation online, I think through expedia? Anyway, Jennifer helped me at the counter and she was an absolute ray of sunshine. It was my first time flying into Aspen and she made me feel welcome and comfortable.
The car was clean and nice. The price was great. I returned it dusty but the inside was clean with no trash, cleaned windows and full tank (there is a gas station across the street but you will PAY for the convenience) and I didn’t have any issues with additional charges. I did take photos before and after, as that is good practice for any car rental anywhere.