**Review for Sixt Car Hire, Terminal 4 Heathrow**
I recently had the pleasure of hiring a car from Sixt at Terminal 4, Heathrow, and I must say, the service was exceptional from start to finish. My situation was unique: I had just returned from a long holiday to find my car's battery flat after being parked for over a month. In this stressful moment, I decided to hire a car, and Sixt turned out to be a lifesaver.
I was assisted by Manpreet, who exemplified professionalism and empathy. Due to an autocorrect error, I mistakenly booked the car in my brother's name while all the other details were mine. This could have been a major issue, but Manpreet recognized the genuine mistake and went out of her way to help. She sought multiple authorizations and ensured I could hire the car without any inconvenience.
Manpreet went above and beyond. She even upgraded me to a larger car for free after learning about the challenges I was facing. Furthermore, she arranged for Archie from the car collection point near the Milton Hotel to personally deliver the car to me, sparing me the trouble of walking to the Sixt pickup location. This level of customer care was beyond what I’ve experienced with other car hire companies.
At the end of my hire, I was greeted by Ali, who handled the car return process seamlessly. He stepped out of his office to personally ask how the car was, made the check-out process effortless, and promptly sent all the necessary documents via email.
I’ve rented cars from many companies, including Europcar and Hertz, but this was my first time with Sixt. The service exceeded all my expectations, and I would highly recommend them to anyone. Their team genuinely goes the extra mile to make customers’ lives easier.
If you're landing at Heathrow and need a car, do yourself a favor and choose Sixt at Terminal 4. You won’t be disappointed.
To Sixt: Please extend my heartfelt gratitude to Manpreet, Archie, and Ali for their outstanding dedication and support. They made a stressful situation far easier for me, and I truly appreciate their efforts.