4.5
4.4742856
Based on 153 reviews
from our Customer Excitement Score survey*
Listen to what our customers say
Sara was amazing at helping us and making sure everything was taken care of. 20/20 stars for Sara! If you want to be taken care of request her.
Alessandro was very helpful!
Alessandro was very helpful. We called to make our reservation since we were staying at the Rome Cavaliers Waldorf hotel and the person we spoke to asked for how many people and we said 2 and that was it. The next day we went to pick up the car and Alessandro advised we got picked for a fiat 500. Which is a small car great for city use. My boyfriend is 6 feet 3 inches tall and I am pregnant and we were using this vehicle for traveling to Northern Italy. Alessandro immediately reccomended not going with that car and was able to upgrade us to a bigger vehicle that is for highway travel. He was very quick and made our experience pleasant.
*Our Customer Excitement Score is based on a survey sent to all customers who booked at Rome/Waldorf Astoria. The score is an average of all customer responses.